User Confusion
Employees struggle to navigate new SAP interfaces or complete complex, multi-step transactions, leading to frustration and reliance on help desks.
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Organisations invest millions in modern SAP systems (like S/4HANA, SuccessFactors, and Ariba), expecting seamless transformation. However, complexity, frequent updates, and lack of intuitive guidance often lead to a “Digital Adoption Gap”:
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User Confusion
Employees struggle to navigate new SAP interfaces or complete complex, multi-step transactions, leading to frustration and reliance on help desks.
Process Deviation
Users bypass standard SAP procedures, resulting in data quality issues, compliance risks, and wasted time.
Training Attrition
Traditional training (classroom sessions, manuals) is quickly forgotten, leaving employees unsupported precisely when they need help in the moment of work.
Low ROI
The full capabilities of the expensive SAP investment are never realised because users only utilise a fraction of the system’s potential.
The WalkMe Digital Adoption Platform (DAP), deeply integrated with the SAP environment, is the strategic solution to close the Digital Adoption Gap. It overlays your SAP applications to provide context-sensitive, real-time guidance exactly when and where the user needs it.
By leveraging WalkMe with your SAP applications, your clients can ensure every user, regardless of their experience level, becomes a confident, efficient system master from day one.
| Pillar | Description | Strategic Benefit |
| In-App Guidance | Provides step-by-step smart guides, launchers, and tooltips directly inside the SAP application, ensuring task completion. | Reduced Errors & Support Costs: Fewer mistakes mean fewer support tickets and cleaner data. |
| Process Consistency | Forces users down the optimal, compliant path for critical transactions (e.g., Procure-to-Pay in S/4HANA) using guided tours. | Improved Compliance: Ensures adherence to internal controls and regulatory requirements. |
| Accelerated Onboarding | Rapidly onboards new hires or users transitioning to a new SAP module (like Employee Central) through personalised, engaging learning. | Faster Time-to-Productivity: Get new employees and trained staff fully operational quicker. |
| Data & Insights | Tracks exactly how users interact with the SAP system, highlighting areas of friction, confusion, or low usage. | Maximised ROI: Identify and fix bottlenecks in the user experience to unlock system value. |
We specialise in deploying, configuring, and optimising WalkMe across your entire SAP ecosystem. We treat WalkMe as a key component of your change management strategy, not just a training tool.
| Service Focus | Key Client Benefit | Target Client Challenge |
| WalkMe Implementation & Scoping | Strategic deployment across critical SAP modules (e.g., Fiori, S/4HANA GUI), focusing on high-value, high-friction transactions first. | “We have WalkMe but don’t know the best use cases to target for maximum impact.” |
| Digital Adoption Strategy | Defining key performance indicators (KPIs) for adoption and creating a governance model for continuous content updates and management | “How do we measure if our training and adoption efforts are actually working?” |
| S/4HANA Migration Support | Creating parallel digital adoption content for both the legacy system and the new S/4HANA environment to ease the transition and manage change fatigue. | “Our users are nervous about the S/4HANA cutover; they need in-app assistance during go-live.” |
| Content Optimisation & Health Check | Reviewing existing WalkMe content, ensuring it adheres to best practices, is responsive, and addresses current system bottlenecks identified by WalkMe Analytics. | “Our WalkMe content is outdated and users are starting to ignore the pop-ups.” |
To ensure your organisation can sustain and scale its digital adoption capabilities, we provide role-based training that empowers internal teams to become self-sufficient WalkMe developers and administrators.
We offer three practical training tracks focused on the technical, analytical, and governance aspects of the platform.
Target Audience
Instructional Designers, Business Analysts, and dedicated Content Developers responsible for creating guidance.
Focus
Hands-on mastery of the WalkMe Editor and advanced development techniques.
Key Modules
Target Audience
Process Owners, Training Managers, and Change Management Leads.
Focus
Leveraging WalkMe Analytics to drive continuous process improvement.
Key Modules
Target Audience
Technical Leads, IT Administrators, and Digital Adoption Centre of Excellence (CoE) leaders.
Focus
Technical setup, maintenance, security, and integration of the platform.
Key Modules
We bridge the gap between complex SAP systems and user proficiency. Our team doesn’t just train on the WalkMe tool, we embed a sustainable digital adoption strategy that maximises your SAP investment, accelerates business process execution, and creates a more efficient, confident workforce.
E-Com designs customised Solution Awareness workshops for clients ranging from Board Level through to Process Owners delivering key business value.
Empower your team with custom SAP training designed to meet your business needs.
Our SAP Organisational Change Management (OCM) is a fully customised, structured approach to managing the people side of SAP implementations and transformations.
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