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    SAP SuccessFactors: Transforming HR into Human Capital Management (HCM)

    The Challenge: Disconnected HR and Declining Employee Experience

    Traditional Human Resources systems often treat employees as transactions, leading to disjointed processes, low engagement, and a lack of data to drive strategic workforce decisions. Organisations adopting modern HR solutions face challenges like:

    Lines

    Fragmented Systems
    Relying on disparate, on-premise solutions that don’t communicate, resulting in poor data quality and manual processes.

    Talent Disconnect
    Struggling to link talent management (recruitment, performance, learning and development) directly to the company’s strategic business goals.

    Low Adoption
    HR technology is difficult to use, forcing employees and managers outside the system, which undermines the HR function’s efficiency.

    Lack of Strategic Insight
    Inability to leverage people data to predict future workforce needs, identify flight risks or measure the true impact of HR initiatives.

    The Solution: A Unified Employee Experience with SAP SuccessFactors

    SAP SuccessFactors HCM Suite is the cloud-based platform designed to create personalised, engaging, and comprehensive experiences throughout the entire employee lifecycle from hire to retire.

    By transforming the focus from administrative HR to Human Capital Management (HCM), SuccessFactors helps your clients manage their people, maximise potential and align the workforce directly with business outcomes.

    Key Value Pillars for Our Clients

    Pillar Description Strategic Benefit
    Recruiting & Onboarding Attract, engage, and hire top talent globally, providing seamless and personalised experiences to new employees. Superior Talent Acquisition: Reduce time-to-hire and improve the quality of new hires.
    Performance & Compensation Facilitate continuous performance management and meaningful feedback, and link pay decisions directly to performance data. Engaged Workforce: Drive higher productivity and ensure fair, transparent compensation practices.
    Learning & Development Offer personalised, self-directed learning paths and compliance training to continuously upskill the workforce. Future-Proofing: Close skill gaps and ensure employees are ready for the demands of tomorrow.
    Core HR & Payroll Unify employee data, manage global benefits, and ensure accurate, compliant payroll processing in the cloud. Operational Efficiency: Streamline administrative tasks and reduce compliance risk globally.

    Our SAP SuccessFactors Service Offerings

    We help clients successfully implement, integrate, and optimise the SAP SuccessFactors HCM Suite. Our specialised services ensure the technology enhances, rather than dictates, your client’s unique culture and people strategy.

    Service Focus Key Client Benefit Target Client Challenge
    HCM Road mapping & Strategy Define a clear, phased approach for HCM transformation, linking module deployment directly to strategic HR objectives. “We know we need to move to the cloud, but where do we start our HR transformation?”
    Core HCM Implementation (Employee Central) Flawless deployment of Employee Central as the foundational system of record for all employee data. “We need a single, accurate source of truth for all our global employee data.”
    Full Talent Suite Integration Seamless deployment and integration of modules like Recruitment, Learning, and Performance to create a single, unified talent journey. “Our talent systems are siloed; we can’t see the connection between learning and performance.”
    Integration & Extension with BTP Leveraging SAP Business Technology Platform (BTP) to build custom extensions, integrations, and advanced analytical dashboards for HCM data. “SuccessFactors doesn’t perfectly handle our unique local compliance or reporting needs.”

    SAP SuccessFactors Training for Your Teams

    HCM systems only succeed if they are fully adopted by every user, from the administrative team to the executive suite. Our role-based training ensures mastery and promotes a positive user experience across all modules.

    We structure our training into three distinct tracks, focusing on the specific knowledge and permissions required for each user group.

    1. SAP SuccessFactors End-User & Manager Training

    Target Audience
    All employees, line managers, and general users of the platform.

    Focus
    Core functional tasks, self-service, and experience-driven workflows.

    Key Modules

    • Employee Self-Service (ESS) functionality (e.g., benefits, address changes, time-off requests).
    • Manager Self-Service (MSS) capabilities (e.g., approving time, initiating performance reviews, accessing team insights).
    • Participating in the performance review process and setting goal alignment.
    • Accessing and utilising the internal Learning Management System (LMS).

    2. SAP SuccessFactors HR Administrator & Power User

    Target Audience
    HR Specialists, HR Business Partners, and dedicated HR system administrators.

    Focus
    Data maintenance, system monitoring, and executing core HR processes.

    Key Modules

    • Managing master data and organisational structures within Employee Central.
    • Executing specific transactions (e.g., hiring, termination, and transfer processes).
    • Running standard reports and creating simple ad hoc reports in the Reporting Centre.
    • Handling time and attendance management setup.
    • Managing user permissions and basic system security.

    3. SAP SuccessFactors Technical Consultant & Report Specialist

    Target Audience
    Technical consultants, data migration specialists, report developers, and integration experts.

    Focus
    Advanced configuration, integration, analytics, and system maintenance.

    Key Modules

    • Understanding the SAP SuccessFactors data model and object relationships.
    • Developing advanced queries and calculated fields using Report Stories in People Analytics.
    • Integration strategies using APIs and SAP Cloud Platform Integration (CPI/BTP).
    • Advanced system configuration, including workflow setup, foundation objects, and rules engine.
    • Data migration best practices and validation.

    Why Partner with Us for HCM Transformation?

    Our team combines deep expertise in the full SAP SuccessFactors suite with real-world HR process experience. We deliver implementations and training that not only adopt the best technology but also establish a truly integrated, engaging, and strategic Human Experience Management system for your organisation.

    Ready to Transform Your HR Strategy?

    Let’s turn your workforce into a strategic advantage. Whether you’re exploring SAP SuccessFactors for the first time or scaling your existing solution, our experts are here to guide you every step of the way.

    Leave your details below, and one of our team will reach out to tailor a solution that fits your business goals.

    Your people are core to your success. Let’s build the future of work together.

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    Maximising the return from your SAP investment.

      Maximising the return from your SAP investment - contact our experienced, dedicated team today.

      Contact our experienced, dedicated team today.

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