A regional public sector municipality council serving 600,000 residents across 37 wards in a 300-square-mile area partnered with E-Com Group to modernise public service delivery through their SAP ECC 6.0 and SAP IS Utilities business transformation & organisational change management. The council aimed to improve operational efficiency across critical services including social housing, water, sanitation, energy, and education.

To ensure successful SAP adoption, the council required expert-led organisational change management (OCM) and end-user training. E-Com Group was called upon to deliver a comprehensive SAP training program tailored to the council’s unique needs, training 600 employees from senior management to frontline staff over a 30-day on-site engagement.

The SAP training focused on key modules that aligned with the council’s operational priorities. E-Com’s approach combined technical instruction with strategic guidance on how SAP functionality could enhance interdepartmental collaboration and service delivery. Daily assessments ensured consistent progress and reinforced learning outcomes.

The program achieved a 98% KPI quality score, reflecting high levels of participant satisfaction and comprehension. Employees were empowered to leverage SAP tools effectively, driving improved workflows and data-driven decision-making across departments.

This public sector SAP implementation showcases the value of targeted training, agile deployment, and expert change management. E-Com Group’s success in upskilling council staff highlights its leadership in SAP consultancy, OCM strategy, and digital transformation for government organisations.

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For more information about E-Com’s SAP Organisational Change Management services and how we help clients transform SAP adoption click here.