A leading retailer began to question the direction of its €50M SAP S/4HANA business transformation due to misalignment between business and IT and limited understanding of the ECC-to-S/4HANA transition. There was an over-reliance on the System Integrator which had left stakeholders disengaged and senior leadership considering a pause.

 

Client Challenges

 

  • Mature SAP ECC user moving to S/4HANA and SAC
  • 3 month design preparation, yet business and IT teams lacked clarity on roadmap
  • Customer remained passive in design discussions, relying solely on SI guidance
  • CIO was considering stopping the programme, risking wasted investment and missed transformation benefits

 

E-Com Approach

 

E-Com was brought in to help recover the situation and get the programme back on track, leading to increased buy-in from senior leadership.  First step was conducting workshops to understand where the customer was on their transformation journey so far.  Second step, E-Com mapped business users (Process Owners, Department Leads, etc.) and IT colleagues (Consultants, Application / Infrastructure Team, Leadership). This allowed us to develop an S/4HANA knowledge map to empower stakeholders to take part in effective design discussions.  We delivered a 12-week programme of tailored SAP S/4HANA sessions for each audience group identified through our business mapping.

 

Results

The programme built a common foundation understanding within the business, leading into dedicated pathways relevant to each business focus group. By the end of the programme, participants clearly understood what to expect from the S/4HANA transformation. Feeling significantly more confident to contribute to the design discussions. Senior leadership gained a stronger understanding of the transformation roadmap and confidence in the readiness of internal teams.  This helped the organisation maximise the value of its SAP investment.

E-Com enables organisations to navigate complex SAP programmes with clarity, confidence and measurable results. Driving SAP S/4HANA business transformation that delivers lasting value.

 

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